When Dr. Lauren connects with your pet, she receives the information the pet wants to share. As surprising as it is to consider that a pet could ask for medical help, she's experienced it. When she passes on that information, it's not a recommendation coming from her -- it's a communication coming from your pet.
Think of it this way:
If you had a stomach ache and decided to go to the doctor, you could very well suggest, "I think I have an ulcer." Your doctor will acknowledge your statement but schedule the testing needed to determine a real diagnosis. Your pet is communicating in the same way, suggesting that they know what's wrong, but the veterinarian will still need testing to make a diagnosis.